We’re relocating our Finance Division, including Utility Billing, to a new South Ashland location! During December, while staff transition, we will continue to provide customer service at The Grove and the Ashland Senior Center. Starting in January, we’ll be ready to serve you at our new location at 2245 Ashland St. More details will be shared in the January City Newsletter!
Until then, we’re here to help you in the following ways… Need assistance? Here’s how to reach us:
- Utility billing customer service at The Grove, 1195 E Main Street, Fridays, 9 a.m. to 1 p.m. (through the end of December)
- Online account help at the Senior Center, 1699 Homes Ave, Mondays, 9 a.m. to 1 p.m. and Wednesdays 11 a.m. to 3 p.m. (ongoing)
- No email or service shut off? –
- Call 541.488.6004, follow the prompts and a team member will assist you shortly.
Payment Options:
- Online–
- City Utilities Kiosk – Pay with a credit card, check or exact cash at the kiosk (bring your account number or your most recent bill)
- Payment drop boxes, available at several locations –
- City Hall (20 E Main St)
- Downtown Ashland Plaza (next to the mailbox)
- Police Station (1175 E Main St)
- Pay by phone – Call 541.488.6004, press option 1, and have your account number and customer ID ready
- Mail payments –
City of Ashland
PO Box 35038
Seattle, WA 98124-3436
Are you wondering why your payment is mailed to Seattle? In September 2024, we partnered with Wells Fargo for Lockbox Processing to streamline check payments, improving efficiency in the Utility Billing office and allowing more staff availability to assist customers. Lockbox Processing securely collects, processes, and deposits payments directly, reducing administrative work and enhancing fraud prevention. By sending payments directly to the lockbox, rather than through Utility Billing, we reduce the risk of mail fraud. For even greater security, consider using auto-pay to prevent check fraud.
We look forward to welcoming you at our South Ashland location in the New Year! “We are Better Together!”