Frequently Asked Questions

  1. Do I need a DOCSIS 3.0 modem on AFN for my connection to work?
  2. I think my neighbor is slowing down my connection and using my internet through my wireless router. How do I stop that from happening?
  3. I’m confused about the terms UPLOAD and DOWNLOAD. Can you tell me what this means?
  4. I’ve heard AFN is doing ‘bandwidth capping’. What does that mean?
  5. If I decided to use AFN as my internet connection, do you offer tech support? Do you offer an email address or other services like VOIP (Voice over Internet Protocol)?
  6. Do you offer weekend installs?
  7. What is the best package/speed for streaming movies over the Internet?
  8. What is the difference between using Ashland Fiber Network as my service provider versus using one of the partner ISP’s?
  9. What should I do if I have an outlet available at my residence and it doesn’t work for internet?
  10. What wireless router models are compatible with AFN?
  11. Do you recommend hardwired or wireless?
  12. I want to stream content from Netflix/Amazon/Apple/Hulu. What device do you recommend?
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