Utility Account Information

Questions About Your Bill

If you have a question about your bill, services, or the rules and regulations governing your services, please email Utility Billing.

Payments

You may pay your bill in person at the Kiosk at 1175 East Main Street, by direct mail using the enclosed envelope, by calling 541-488-6004, or online. The remittance address is:

City of Ashland
Utility Billing
20 East Main Street
Ashland, OR 97520

For your convenience, payment drop boxes are located at the Plaza, Ashland Police Department parking lot, and SOU Stevenson Union. Payments are collected daily during regular business hours and posted the following business day.

Past Due

An account is considered past due when the current charges are not paid in full by the due date on the bill. If past due amounts appear on your bill and a payment arrangement is not made, services will be subject to disconnect. Services will be restored when the total past due amount and the reconnection fee have been paid in full.

Physician Certification

If the customer has obtained a written certification from a licensed physician indicating the termination of services would significantly endanger the physical health of any member of the customer's household AND this certification has been filed with the Utility Billing office, no termination will take place. When filing such a certification, the customer must enter into an arrangement with the City and agree to pay any past-due bills that accrue while the certification is in effect. The physician's certification MUST be renewed ANNUALLY and filed with the Utility Billing office prior to the expiration of the previous certification to avoid service interruption.

Returned Checks

If your bank returns your check for insufficient funds, you will need to remit payment in the form of cash, cashier's check, money order, or Visa/Mastercard. In addition to the amount due, a returned check fee will also be required. Payments will need to be made in person at the Utility Office located at 20 East Main Street by the required date to avoid having your service disconnected.

Moving or Request for Disconnection

If you are moving and utilities/AFN services are in your name, you MUST complete a disconnect form or email our office and request your services be discontinued. You will be financially liable for the utilities/AFN services used until a disconnection request has been received or until another person has signed for the utilities/AFN services.

Ashland Municipal Code 14.12.050

The City is not liable for interruption or shortage or insufficiency of electric power, or any loss or damage resulting from such, if the cause is beyond the City's reasonable control.

Ashland Municipal Code 14.05.100

The City assumes no responsibility for loss or damage caused by lack of water volume or water pressure. The City agrees to provide water service to the applicant and/or customer at pressures and volumes as are available in the water system. Water service is subject to shut-downs and variations required for the operation and maintenance of the water system.

Ashland Municipal Code 14.02.090

Any customer may appeal the City's decision to terminate service or its refusal to restore service, by submitting a written appeal stating the reasons for the appeal to the City Recorder.

Liability

The City of Ashland will not be liable for any loss incurred due to a disconnection for nonpayment of a utility bill.

General Information & Payment Options

  • VISA/Mastercard
  • Electronic Check
  • Automatic Withdrawal from Checking Account
  • Automatic Charge to Visa/Mastercard

Equal Payment Plan

This program will equalize your annual utility bills over a 12-month period. If you would like more information, please email Utility Billing.

Electric Users Tax

The tax portion of your bill is calculated at 25% of all electric charges. This money is receipted to the City's General Fund and pays for basic City services such as Police, Fire and Community Development.

Vacation / Travel

Do you anticipate being gone when your bill becomes due? If so, please notify our office and we will assist you with making an estimated advance payment.

Forwarding Mail

Due to cost, we do not ask the U.S. Postal Service to automatically forward mail to a new or interim address. If you receive a paper bill and want it sent to an alternate address while away or in transition, please provide us with the specific address we are to use.